Check-in is from the time shown in Arrival & Essentials.

Early arrival is only possible when confirmed by the host. Please do not arrive before the confirmed check-in time.

See the Key collection card in Arrival & Essentials for the confirmed instructions.

Check the code carefully, press any clear/reset control, then enter it again. If it still will not open, contact the host.

Only if agreed in advance with the host.

Use the Directions button in the Contact section and follow the property parking and arrival notes.

See the Key collection section for the property-specific arrangement.

See the Parking card in Arrival & Essentials for the approved property instructions.

Parking terms vary by property and location. Follow the parking instructions and local signs.

Only use an approved EV charging point. Never charge from an ordinary property socket unless the host has explicitly authorised it.

Open the Transport items in the Local Guide.

Check the property practical-information section for storage and access restrictions.

Give the driver the full property address shown in the app and any access notes.

Open Arrival & Essentials and tap the Wi-Fi password to reveal and copy it.

Check that Wi-Fi is enabled, reconnect using the confirmed password and restart your device. Do not reset the router. Contact the host if the service remains unavailable.

Performance can vary. Test the connection on arrival and contact the host if you have a critical requirement.

Open Appliances & TV for the property-specific instructions.

Use your own account and remember to sign out before departure.

Use normal indoor USB or mains sockets and your own safe charger.

Open Heating & Hot Water for the property-specific controls. Do not alter boiler engineering settings.

Check the property instructions and allow the stated heating time. If hot water does not return, contact the host.

Use only the normal guest controls and return them to a sensible setting when leaving.

Check whether nearby properties are affected. Do not open electrical panels. Use your phone light and contact the host if the outage appears property-specific.

Leave the property immediately, avoid switches or flames, call the UK Gas Emergency Service on 0800 111 999 and then notify the host.

Only operate a stopcock if the property instructions identify it or the host directs you.

Open Appliances & TV for the property-specific guide.

Check the property overview and appliance section. Use only the supplied dishwasher product.

Check Appliances & TV for availability and instructions.

The property overview lists core facilities; contact the host before arrival for a specific item.

UK mains tap water is normally potable unless the property states otherwise.

Follow the Bins & Recycling section.

Smoking and vaping are not permitted indoors. Follow any outdoor restrictions shown in House Rules.

No parties or events unless the host has expressly agreed in writing.

Follow the quiet hours shown in House Rules and keep noise considerate at all times.

Only registered guests may stay overnight. Ask the host before inviting additional visitors.

Check the Pets section for the property-specific policy and any charges or restrictions.

Do not use candles or naked flames unless the property instructions explicitly permit them.

Please do not rearrange heavy furniture. Return any light items to their original location.

See Children & Babies and the property overview. Guests remain responsible for supervision.

Check Children & Babies and request equipment before arrival.

Check Children & Babies and request it before arrival.

See Accessibility for confirmed access information.

Check Accessibility and the property photographs. Contact the host for measurements or specific mobility needs.

Call 999 for police, fire, ambulance or coastguard emergencies.

Do not tamper with alarms. If an alarm sounds, leave the property and follow emergency guidance.

Follow the property safety information. Never place yourself at risk fighting a fire; leave and call 999.

Contact the host. Do not force a door or window. A call-out charge may apply.

Tell the host promptly, provide a photo if safe and do not attempt an unsafe repair.

Contact the host immediately. Do not leave the property unsecured.

Open Supermarkets & Shops in the Local Guide.

Open Restaurants & Cafu00e9s in the Local Guide and use the map links.

Search Places to Visit for indoor attractions and check opening times before travelling.

Open Walks & Excursions and choose a route suitable for your group and the conditions.

Open Beaches & Coast in the Local Guide.

Search Local Guide services or contact the host for the latest option.

Check delivery apps using the full property address and meet the driver without disturbing neighbours.

Checkout is by the time shown in Arrival & Essentials.

Only when confirmed in advance by the host.

Follow the Before You Leave checklist in House Rules & Practical Info.

Follow the confirmed Key collection/return instructions in Arrival & Essentials.

Follow Bins & Recycling and do not leave excess rubbish inside the property.

Follow the property checkout instructions. If none are given, leave beds as they are.

Contact the host promptly. Collection or postage costs may apply.

Contact the booking channel or host. An extension is not confirmed until accepted and paid.

Contact the host before arrival. Maximum occupancy and additional charges may apply.

Use the booking channel through which you reserved or contact the host.

Receipts and payment details are normally provided by the booking channel.

Refer to your booking confirmation and property terms.